Privacy Policy

This Privacy Notice sets out how Elite Flight, a trading name of Panama Travel, registered at 495 Coventry Road, Small Heath, Birmingham, B10 0JS, UK, and incorporated in the United Kingdom (Company number 04319970), protects the privacy of your personal information.

We recognise and acknowledge the importance of your personal data and are committed to respecting your privacy and protecting your personal information.

We need to collect, use, and disclose personal information to perform our duties as a travel agent, namely, making and managing travel bookings on behalf of our customers. During the course of our relationship, we may collect the following:

• Personal and contact details, such as title, full name, contact details (address, telephone, and email address)
• Passport number, date of birth, and nationality - if required by the respective airline
• Payment information: card number, security number, expiration date, and cardholder name
• Frequent flyer numbers, car rental programme, and hotel room preferences (if applicable)
• Dietary requirements and health issues (if any) relevant to your travel arrangements or required by the relevant travel service provider(s) (e.g. accommodation or tour providers).
• Information provided by filling out forms on our website - e.g. email address, where you heard about us, and your travel preferences. This information will be used to keep you up to date with all our latest offers and products
• Call recordings - calls may be recorded for the purposes of quality control and staff training
• Social media - by interacting with the social media features on our website (Facebook, Twitter, or Instagram), you will be bound by the privacy policies of the respective social media companies
• IP address and cookies - When you access our website, our servers may record data regarding your device and the network you are using to connect with us, including your IP address

We usually collect your personal data from the information you submit during your relationship with us. The above data may be collected from the following sources:

• Information generated about you when you purchase or make enquiries regarding a travel arrangement; via phone, email, or website
• When you subscribe to receive marketing from us (e.g. e-newsletters)
• When you speak to our customer services team
• When you enter competitions or register for promotions

In some circumstances, it may be necessary for us to collect personal information about you from a third party. This includes where a person makes a travel booking on your behalf that includes travel arrangements to be used by you (e.g. a family or group booking or a travel booking made for you by your employer). Where this occurs, we will rely on the authority of the person making the travel booking to act on behalf of any other traveller on the booking.

Where you make a travel booking on behalf of another person (e.g. a family or group booking or a travel booking made for an employee), you agree you have obtained the consent of the other person for us to collect, use, and disclose the other person's personal information in accordance with this Notice.

Contractual

• To perform our duties as a travel agent. The consequences of not providing this information are that we will be unable to complete your booking
• Personal and contact details are used for the purposes of completing the travel bookings you make on our site. Similarly, payment information, passport numbers, date of birth, frequent flyer numbers, and dietary requirements.

Legitimate interest

• For direct marketing communications and related profiling to help us offer you relevant products and services, including deciding whether or not to offer you certain products and services.
• Your information may also be utilised for broader reasons, such as to provide you with travel confirmation and updates on your itinerary, to manage your booking, and to allow us to contact you for customer service.
• We may use your personal information to send you targeted marketing activities about special offers, new products, or competitions. These may include emails, text messages, and data messages. If you do not wish to receive such information, you may ask us in writing not to receive it.

With your consent

• In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters, your personal information may be used, with your explicit consent, to send you relevant promotional fares.

We may share your information with the following entities:

• Primary suppliers: airlines, hotels, tour operators, transfer providers, cruise lines, car rental, and activity providers who fulfil your travel reservation
• An individual making a third-party reservation on your behalf
• Third parties who provide services on our behalf, including credit card processing, business analytics, and fraud prevention
• As required or authorised by applicable law, and to comply with our legal obligations

Elite Flight is a global business and includes operations outside the EEA. Your personal information may be disclosed to our overseas related entities in order for us to complete your travel booking and/or to enable the performance of administrative, advisory, and technical services, including the storage and processing of such information. We will ensure that any such international transfers are either necessary for the performance of a contract between you and the overseas recipient or are made subject to appropriate or suitable safeguards as required by your local data protection laws.

• Personal data is retained as long as necessary, for the purpose that it was originally obtained
• To protect us against any contractual claims, generally for a period of 6 years
• Records are kept in line with legal and regulatory requirements/guidance

Below is a list of the rights that you have regarding the personal information that we process. You have the right to:

• Confirm with us that we are processing your data
• Request access to the personal data we hold
• Have data amended if it is inaccurate or incomplete
• Request that we delete your personal data if there is no compelling reason for its continued processing
• Request that we remove your consent

If you wish to exercise any of the above rights, please contact us at info@eliteflight.co.uk providing details of your request.

If you are dissatisfied with our data processing activities, you have the right to complain to the Information Commissioner's Office (ICO) https://ico.org.uk/concerns/

When you visit our website, use any of our mobile applications, or open communications from us, our servers may record data regarding your device and the network you are using to connect with us, including your IP address.

The internet pages of Elite Flight use cookies, text files that are stored in a computer system via an internet browser. Using these cookies, we can provide users of this website with a more user-friendly experience that would not be possible without the cookie setting.

In addition to the first-party cookies mentioned above, we may use anonymised third-party web analytics services on our websites and mobile apps, such as Google Analytics. The analytics providers that administer these services use technologies such as cookies, to help us analyse how visitors use our websites and apps.